FAQs
The amount you could be responsible for (in addition to any copayments, deductibles, or coinsurance) if you use an out of network provider or the fees for a service exceed what is usual and customary.
Deductibles run on a calendar year and reset January 1st each year.
After you enroll, it may take 7-10 business days to receive your ID card, which will arrive in an unmarked envelope. Temporary ID cards may be available through the Insurance Company portal or on the insurance company’s’ mobile app.
If you get a diagnosis or service code from your physician, you can call the number on the back of your ID card to find out how that service will be covered by your insurance.
Your medical plan is linked to a prescription formulary that is updated twice a year, in January and July. You can reference your formulary on your insurance provider portal to confirm if your drug will be covered. If it is not listed, you can file an request with your insurance provider to have it covered.